How would you rate your tax filing experience with us?

Need to file past taxes. Please advise

Dear Jason,Thank you for rating us and reaching out. Unfortunately, our e-file program only supports current year returns and we see that your returns were e-filed successfully and accepted. Please free to contact our Support Team if you have any other questions. Until next season!

This website made it SUPER easy for me to file my taxes, which I had previously found to be a long and stressful process.

Very good service and smart from a retired CPA. Like the continuity from year to year. Might have also carried over Schedule C info.

I found this through my credit union offering a discount so it really is a deal compared to others. I've been using the site for 3 yrs now. I actually like their website better than the leading tax site, each page is clear and I did my taxes on the big T site 1st just to compare & missed a credit I found on this one saving me $332. Also even if you have to pay its still cheaper than the $59.99 the other one charges. My only complaint was T automatic offered the suggestion I should pay estimated quarterly taxes & went right to the forms for it with the amounts in the form. On EZ I had to do search for the form and figure out myself what should be paid so I hope they will add a estimated tax feature to their menu and I would stick with them!

Dear Louise,Thank you so much for your business and for taking the time to share your experience with our product. We currently do not support the ability to make estimated payments in the program; however, you have the option to enter any estimated payments already made. It is recommended to make estimated payments directly on the IRS website, https://www.irs.gov/payments . Nevertheless, your valuable feedback has been passed on to our product development team. Hope to see you again next season!

I like the actual step by step process,- it is helpful to me, and made the filing of my taxes comprehensible to me. In other years I have had more complex returns and this company worked it out with the dialogue they monitor. The process of creating a new User Name and/or Password, took me forever to figure out. Now I've got it, but I got locked out for the better part of weeks until I did.

Dear Kathryn,We appreciate your business and value your review. Your feedback has been taken into account by our Product Team as we look at ways to continuously improve our program and ensure an EZ filing process. Our team is always ready to help and we hope to serve you again next year.

Easy and clear step-by-step instructions. It's too bad the discount coupon was expired too soon.

Thank you for taking the time out of your day to share your feedback. You are our valuable customer and we are sorry to hear about the experience with the discount coupons. For future reference, please reach out to our Support Team in any case if the coupon expired or did not work for you. We are always here for you!

Excellent easy and informative quick to answer questions for help !! although when had do past years he had. Missed bc illness, money was asked off credit card for each year of 29.99$ then told they could not do those years so I assume those funds be returned to card since wasn't filed with you but we will continue to use in future years and will check on those funds asked for before it was realized they were three yrs old Thank you ! See you next year!! We're very helpful in claiming unrelieved stimulus checks in November 2022 thanks to provided info many do not know they could still have claimed those checks I have spread word before that time ran out an on your excellent service Bless you 🙂

Convenient. Appreciate your service, so I can complete your Q&A and then file my own taxes.
Would have given 5 Stars except for 2 things. FIRST: a competing company lets customers import previous year’s form, so 1099 DIV info only needs new $$ amount. SECOND: Your company emailed me a discount code which I never could find a place to enter it before I was billed for the regular price. Called the customer service line 2 different days & times. Never received a person to talk with about it. Left a message, haven’t heard back.

We are sorry to hear that you were not satisfied with your experience. Our records indicate that you were part of the IRS Free File Program. Unfortunately, due to IRS regulations, discounts cannot be applied when filing through the Free File Program outside of the offer for a Free Federal return if you qualify. While we support the import of prior-year information from W-2 and 1099-R, we do not have the ability for a 1099 DIV. Our Product Team appreciates your valuable feedback, as it has been taken into account in order to improve our program and provide customers with an EZ filing process.

I have used EZTAX, to prepare my federal tax return for several years now. I am very, very happy with the service I receive. It is a quick process & the correct forms are used. However, I have questions regarding the response dated Mar 29, 2023, "free filing". I am 65 or older, live in PA & only filed a federal tax return. I paid a fee of $31.76, to file my 2022 tax return, my AGI is $73,000 or less. My question: is the "free filing option" only available if I go through the IRS.gov link each year?

Thank you so much for taking the time to share your experience with us! Our program checks each year to see if you were part of the IRS Free File Program and will request your confirmation if you would like to continue the same in the new year. Our records indicate that last year you came directly to our website and did not utilize the Free File Offer. For future reference, please log in to the IRS Free File offer on www.irs.gov next year when it opens in January, and you should be all set going forward if you still qualify. Please reach out to our support team with any further questions that may arise or any additional feedback. We are always here for you, and we hope to see you again next season.

The best service out there! done 1,2,3